Basic Function: Provides professional, courteous, telephone, radio and Synergy service to both guests and employees.

Resort: Enchantment Resort in Sedona

Department: Guest Services
Rate: USD 16.50/ hr
Level: V

Work Performed:
1. Answers the telephone with appropriate greetings and transfers call to correct
extension.
2. Takes messages accurately and logs them in Visual One and/or Synergy
3. Relay pertinent messages immediately to guests or staff.
4. Communicates with all departments via the telephone, email, radio and or Synergy
5. Relays guest requests and problems to correct department and follows up.
6. Runs daily reports for PBX, GS and other departments.
7. Completes guest request tickets in Synergy with follow-up to all departments.
8. Logs all incoming packages on the package log and Visual1.
9. Prepares key packets for following day arrival.
10. Adheres to standards of property and standards of Iprefer, AAA, Consortias ETC.
11. Other duties as assigned.

Supervision Received: Front Desk Manager, Front Office Manager, Director of Front Office
Operations.

Responsibility & Authority:

1. Provides courteous, friendly and helpful telephone service to all guests and
employees.
2. Informs appropriate department of guest issues and follows up to ensure resolved.

Minimum Requirements:

High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone
voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge
of computer systems. Must have a basic knowledge of standard office machines. Ability to
multi-task many priorities at one time.

Physical Requirements:

Lifting Up to 20 Pounds
95% Sitting
5% Standing and walking
Excellent Hearing
Manual Dexterity
Must Read Computer Screen/LED Readout on Console from 1-3 Feet
Not Claustrophobic as will work in small space

• We sponsor your visa once placed
• All employers are screened – as you will be
• Help with flights to and from USA
• 4 or 12 month visa
• You will need clean Criminal Record  for the visa.
• You will need to be a current tertiary student or have graduated in the last 12 months
• For more information while you wait please go https://iwh.co.nz/usa-options/work-in-america/uni-gap-year-work-and-travel-usa/