Job Description: Ensures prompt and efficient check in and check out service of guests. Utilizes the tools available to provide guest satisfaction and proper follow through while maximizing revenue to its full potential.

Essential Functions:

• Comprehends all Front Desk operations and is our guest\’s first impression.
• Effectively resolves problems for guests.
• Maintains 5 star and 5 diamond standards while offering above and beyond service for our guests.
• Answers phones, takes messages, and responds to phone calls as needed.
• Assists hotel guests with reservations, transportation arrangements and any other needs they may have.
• Obtains complete and accurate information when handling all guest requests.
• Remains aware of all facilities, services and hours of operation.
• Responsible for thorough guest registration and efficient check out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.
• Posts charges accurately.
• Balances his/her bank accurately and follow company policies regarding check acceptance.
• Maintains his/her station and keeps desk organized and stocked at all times.
• Passes on all information and charges to upcoming shifts.
• Ensures completion of daily agent jobs.
• Ability to upsell guests into higher room categories when available.

Start Date: February – June

Pay Rate: US$12.00/hour

Minimum Contract Length: 12 months

• We sponsor your visa once placed
• All employers are screened – as you will be
• Help with flights to and from USA
• 4 or 12 month visa
• You will need clean Criminal Record  for the visa.
• You will need to be a current tertiary student or have graduated in the last 12 months
• For more information while you wait please go https://iwh.co.nz/usa-options/work-in-america/uni-gap-year-work-and-travel-usa/