Job Description:  To provide Broadmoor Guests and Members a department extending all dining and activity reservation options by the simplicity of one call.  The goal is to have trained reservationists, including but not limited to Spa, Dining, Golf, Tennis/Pickleball, and General Activities, outside of Room Reservations.  Training will be provided in phases, beginning at basic reservations to all encompassing.

Skillset Level I:  Dining, Tennis, and Golf Reservations

Skillset Level II:  Concierge (Dining, Tennis, Golf, Activities, Transportation)

Skillset Level III:  Spa Reservations + Concierge (Dining, Tennis, Golf, Activities, Transportation)

Essential Duties and Responsibilities

Includes the following. Perform other duties as assigned. 

Skillset Level I Dining Reservations, Tennis/Pickleball, and Golf

• Maintain comprehensive knowledge of all F&B outlets to include but not limited to: standards, hours, attire, restaurant themes and menus, liquor laws, seating availability, allergies, cake orders, cabanas, and special events.
• Maintain comprehensive knowledge of Tennis, Pickleball, and Golf to include but not limited to: standards, hours, attire, tee times and court time availability.  
• Answer telephones, complete & input reservations, make changes to existing reservations, and address all guest inquiries, while maintaining a pleasant voice and positive attitude.
• Communicate each respective cancellation guideline when completing reservations; Restaurant, Golf, Tennis and Pickleball
• Maintain and communicate thorough records of restaurant cover counts, tee times, and court times.
• Confirm and communicate final reservations via email, text, or phone, as based on guest preference.
• Work directly with Departments to assist with all requests and questions.
• Maintain knowledge of Broadmoor history, grounds, and retail outlets, inclusive of overall department’s knowledge.
• Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence.
• Uphold and abide by all of The Broadmoor policies and procedures.
• Attend Departmental Meetings as scheduled.
• Input guest itineraries while cross-checking all reservations.

Concierge  (Dining, Tennis, Golf, Activities, Transportation)  

Skillset Level II Includes Dining Reservations, Golf, and Tennis duties, in addition to:

• Maintain comprehensive knowledge of all activities, dining, and local events, to include but not limited to:  hours, attire, restaurant themes and menus, special events, cancellations policies, check-in times and locations, transportation options, etc.
• Maintain PCI compliancy, and the highest level of protecting guests’ privacy.
• Streamline reservations by identifying and implementing the most leading questions to better personalize and expedite service.  
• Answers inquiries, offers suggestions, and provide descriptive literature pertaining to the Hotel, trips, excursions, sports events, concerts, and plays; communicating information and final reservations via email, text, or phone, as based on guest preference.
• Obtains complete and accurate information when handling all guest requests.

Spa Reservations   

Skillset Level III Includes all of the previous duties, in addition to Spa Reservations:

• Maintain comprehensive knowledge of all spa and salon services, to include but not limited to:  hours, amenities, arrival process, recommended attire, special offerings, cancellations policies, packages, upgrades.
• Maintain HIPPA compliancy, with the highest level of protecting guests’ privacy.
• Reserve accurate and timely appointments that fit the best needs of the guest and according to all Forbes and AAA standards.
• Exhibit confident product and service knowledge in order to accurately sell and up-sell.
• Schedule package guests and group bookings as assigned; perform appropriate follow-through.
• Verify technicians’ lunch breaks and appointments are properly scheduled every morning; troubleshoot when necessary
• Provide accurate schedule information to technicians and fellow spa representatives regarding service to be rendered.
• Perform opening/closing procedures as assigned.
• Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities.
• Support fellow employees in the performance of their jobs.
• Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization.

• We sponsor your visa once placed
• All employers are screened – as you will be
• Help with flights to and from USA
• 4 or 12 month visa
• You will need clean Criminal Record  for the visa.
• You will need to be a current tertiary student or have graduated in the last 12 months
• For more information while you wait please go https://iwh.co.nz/usa-options/work-in-america/uni-gap-year-work-and-travel-usa/