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Canada Cancellation Policy

Planning your OE? Welcome to International Working Holidays
Canada Work & Travel Program Cancellation and Refund Policy
All cancelations must be received in writing.
Hospitality Program fees
  • Each program fee entitles a participant to support services outlined in the Program Manual until a placement opportunity is secured by the participant.
  • Placements may be secured by a participant completely on their own or through our Canadian partner’s recommendations.
  • Participants are required to pay the application fee at the time application is submitted.
  • Before our Partners in Canada will begin working on a participants file, the remaining payment must be paid in full.
  • Recommendations for placement opportunities will be made within 12 weeks of the start date if payment has been made.
  • After a participant has been accepted, if they wish to cancel, IWH will withhold a portion of fees as follows.
  • After application: application fee
  • After IWH and our Canada Partner consultation arranged: application fee + 25% of remaining program fees.
  • After IWH and our Canada Partner consultations completed: application fee + 50% of remaining program fees.
  • After arrival, safety, and program orientation: Application fee + 75% of remaining Program Fees
  • After local company!specific orientation: No refund
Volunteer Program fees
  • Participants are required to pay the application fee at the time application is submitted.
  • Before IWH and our Canada Partner begin working on a participants file, the remaining payment must be paid in full.
  • After a participant has been accepted, if they wish to cancel, IWH and our Canada Partner will withhold a portion of fees as follows.
  • 2 or less weeks after application: application fee
  • 12+ weeks prior to proposed start: application fee + 25% of remaining program fees.
  • Less than 12 weeks prior to proposed start: application fee + 50% of remaining program fees.
  • After volunteer opportunity offered: No refund
Ranchstay Program fees
Participants are required to pay the application fee at the time application is submitted. Before IWH and our Canada Partner will begin working on a participants file, the remaining payment must be paid in full.
After a participant has been accepted, if they wish to cancel, IWH and our Canada Partner will withhold a portion of fees as follows.
  • 2 or less weeks after application: application fee
  • 12+ weeks prior to proposed start: application fee + 25% of remaining program fees.
  • Less than 12 weeks prior to proposed start: application fee + 50% of remaining program fees.
  • After opportunity offered: No refund
  • Ranchstay weekly fees are due in full for the whole period of stay at the time placement fees are paid.
  • Participants are required to give 30 days written notice of early departure to be eligible for a refund of additional fees.
Other fees
IWH or our Canada Partner is not responsible for refunds from any third parties that participants may be involved with during your time on an IWH program; including:
  • Airfares or other travel or tour bookings
  • Hostel, hotel, or staff accommodation bookings
  • Insurance policies
IWH and our Canada Partner is not responsible for any additional costs related to the completion of a placement including:
  • International, national or regional travel requirements
  • Staff uniforms, shoes or other equipment
  • Additional insurance requirements
  • Union or other costs related to the host organization